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. 2019 Jul 2;16(13):2340.
doi: 10.3390/ijerph16132340.

Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan

Abid Hussain  1 , Muhammad Asif  1 , Arif Jameel  1 , Jinsoo Hwang  2
Affiliations

Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan

Abid Hussain et al. Int J Environ Res Public Health. .

Abstract

The satisfaction of the patient is believed to be one of the preferred results of healthcare, and it is directly connected with the usage of health services. This study aimed to assess how doctor services, nurses' services, and waiting time predict patient satisfaction (PS) with the service delivery of healthcare in Southern Punjab, Pakistan. The study used an exploratory research method, in which 1000 participants were selected, and used a random technique, in which 850 responses were received. Multiple regression analysis and a confirmatory factor were employed to analyze the collected data. The findings showed that doctor services (β = 0.232; p = 0.01), nurses services (β = 0.256; p = 0.01), and waiting time (β = 0.091; p = 0.03) had positive significant impacts on PS, while registration services (β = 0.028; p = 0.390) had an insignificant association with PS. Hence, a significant gap existed in the registration services that were totally ignored in hospitals of Pakistan which needed proper considerations for improvements.

Keywords: Pakistan; doctor services; nurses services; patient satisfaction; public hospitals; registration services; waiting time.

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Conflict of interest statement

The authors declare no conflicts of interest.

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Hypothesized model.
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