Angel, was an American telecommunications company supplying interactive voice response, call center technology, and voice applications to businesses over the internet using the software as a service model from 1999 to 2013. It was acquired in 2013 by Genesys and rebranded as Genesys Premier Edition.[1]
 | |
| Company type | Subsidiary of Genesys Telecommunications Laboratories |
|---|---|
| Industry | Telecom |
| Founded | 1999 |
| Defunct | 2013 |
| Successor | Genesys |
| Headquarters | Daly City, CA |
Key people | Paul Segre (President & CEO) |
Number of employees | 130 |
| Website | www.genesys.com/angel |
In April 2021, Angel Studios, a media company, purchased the domain angel.com from Genesys for $2 million to build a video streaming service.[2]
History
editAngel was developed in 1997 by Michael J. Saylor, the CEO of MicroStrategy, as DSS Telecaster and DSS Broadcaster,[3] which were then merged into Angel.com.[clarification needed] Originally it was planned as a telecaster but became a provider of hosted interactive voice response; the firm signed its first small business customers at the end of 2001.
Angel.com was incorporated on April 30, 2008. In 2009, Dave Rennyson, former VP of Sales at Angel, was named president and COO[4] replacing long-time CEO Michael Zirngibl. In 2011, the firm introduced Voice for Twitter[5] Voice for Facebook,[6] and Voice for Chatter (Salesforce.com's internal social network).[7]
In August 2012, the firm introduced Lexee,[8] an extension of its SaaS telephony platform that enabled publication of voice simultaneously on both Telephony platforms and mobile devices.
Angel.com shed the ".com" from its publicly branded name in August 2010.[9]
Angel was acquired in 2013 by Genesys and rebranded as Genesys Premier Edition with a new corporate site.[1]
Acquisition
editIn March 2013, Genesys, a California-based customer experience and call center technology company, acquired Angel as a subsidiary. Genesys integrated Angel's cloud-based self-service contact center and re-branded the service as Genesys Cloud.[10] In June 2014, Angel.com was migrated to Genesys.com/Angel.[11]
Domain sold
editOn April 15, 2021, Angel Studios, a video streaming service and media company that finances media productions through equity crowdfunding, purchased the domain angel.com from Genesys for $2 million.[2]
References
edit- ^ a b "Genesys Unveils New Solutions for Contact Centers of All Sizes". www.smartcustomerservice.com. November 19, 2013. Retrieved January 26, 2023.
- ^ a b Allemann, Andrew (April 15, 2021). "Angel.com domain name sells for $2 million". Domain Name Wire | Domain Name News. Retrieved January 26, 2023.
- ^ "Microstrategy Telecaster Delivers E-Business Intelligence to Customers Directly Via the Telephone". The On-Line Executive Journal for Data-Intensive Decision Support (DSstar, discontinued in 2004). Tabor Communications. September 21, 1999. Archived from the original on April 25, 2012. Retrieved January 28, 2013.
- ^ "David Rennyson Named as New President and COO of Angel.com". PRWeb. Vocus. March 23, 2009. Archived from the original on July 12, 2009. Retrieved January 28, 2013.
- ^ Crandell, Christine (September 11, 2011). "An Angel Brings Voice to Twitter". Forbes. Retrieved January 28, 2013.
- ^ Carr, David F. (August 3, 2011). "Facebook, Twitter Posts Can Be Voice Recordings". The BrainYard. InformationWeek. Retrieved January 28, 2013.
- ^ Carr, David F. (September 20, 2011). "Salesforce.com Chatter Gets Smart". The BrainYard. InformationWeek. Retrieved January 28, 2013.
- ^ Crandell, Cloutier (August 13, 2012). "Angel Unveils a More Personalized Customer Experience With Introduction of Lexee From Angel Labs". marketwired. Retrieved August 13, 2012.
- ^ "Angel Launches Angel 4 next-generation, enterprise communications platform in the cloud". Call Centre Clinic. August 24, 2010. Archived from the original on April 25, 2012. Retrieved January 28, 2013.
- ^ "Genesys Completes Acquisitions of Angel.com and Utopy". Business Wire. March 18, 2013.
- ^ "Our Story - Who We Are". Genesys. Retrieved January 26, 2023.
