Call center industry in Bangladesh

The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market.^[1] In 2013, national mobile operators Airtel and Citycell outsourced their call centers to local companies.^[1] Bangladesh Telecommunication Regulatory Commission (BTRC) eased the licensing process for call centers in 2013.^[1]

A call center "village" was planned in 2009.^[2] As of 2013^[update], around 70 call centers were in operation in Bangladesh.^[1] Bangladesh exports its call center services to countries including the United States, Canada and the United Kingdom.^{[citation needed]}

References

^ ^a ^b ^c ^d Abdullah Mamun. "Call centre business gains momentum". The Daily Star. Retrieved 2013-12-17.
^ Md Hasan (2009-12-30). "Call centres on the rebound". The Daily Star. Archived from the original on 2013-12-17. Retrieved 2013-12-17.

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[momentum-1] Abdullah Mamun. "Call centre business gains momentum". The Daily Star. Retrieved 2013-12-17.

[2] Md Hasan (2009-12-30). "Call centres on the rebound". The Daily Star. Archived from the original on 2013-12-17. Retrieved 2013-12-17.

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