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Facilities at the station are minimal – shelters, benches and timetable information are provided. Customer help points give live train information. There is no ticket office, and no self-service ticket machines which can be used to buy or collect tickets.<ref name="nrfacilities"/> The station car park is to the north of the platforms, with 40 spaces. There is step-free access to the northern platform from the car park, and a set of steps from the footbridge. There is also stepped access to the footbridge from the south, and a ramp down to the southern platform. There is no taxi rank, but there are bus stops on Whiteladies Road. Cycle storage is available on the platform.<ref name="nrfacilities" />
The disused station building's bricked-up windows and doors feature artwork of animals created by students at [[Redland Green School]], and promote links with nearby [[Bristol Zoo]].<ref name="mural2">{{cite news|url=http://www.thisisbristol.co.uk/Students-talent-gives-station-improved-look/story-11248519-detail/story.html|title=Students' talent gives station an improved look|date=8 July 2010|accessdate=22 July 2012|work=This is Bristol|publisher=[[Northcliffe Media]]|deadurl=yes|archiveurl=https://archive.is/20130421120855/http://www.thisisbristol.co.uk/Students-talent-gives-station-improved-look/story-11248519-detail/story.html|archivedate=21 April 2013|df=dmy-all}}</ref> The building is accessible from the car park, and houses an Australian-themed [[public house|pub]].<ref name="roobar"/> It is a Grade II [[listed building]].<ref name="listed"/>
== Services ==
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When the railway was [[Privatisation of British Rail|privatised]] in 1997, local services were franchised to [[Wales & West]],<ref>{{cite web|url=http://www.railwaycodes.org.uk/operators/franchises.shtm|title=UK railway franchises|date=5 May 2015|accessdate=6 May 2015|author=Deaves, Phil}}</ref> which was succeeded by [[Wessex Trains]], an arm of [[National Express]], in 2001.<ref>{{cite web|url=http://www.walesandwest.co.uk/ |title=Wales and West |publisher=[[Wales & West]] |accessdate=9 June 2012 |deadurl=yes |archiveurl=https://web.archive.org/web/20120314050333/http://www.walesandwest.co.uk/ |archivedate=14 March 2012 |df=dmy }}</ref> Following action by [[Friends of Suburban Bristol Railways|Friends of Severn Beach Railway (FOSBR)]] and a string of protests, services had increased to 10 per day in each direction by 2005,<ref name="Oakley">{{cite book|title=Bristol Railway Stations 1840–2005|publisher=Redcliffe Press|author=Oakley, Mike|year=2006|isbn=1-904537-54-5}}</ref> with [[Bristol City Council]] providing a subsidy to Wessex Trains.<ref>{{cite news|url=http://news.bbc.co.uk/1/hi/england/bristol/4757154.stm|title=Lobby to save Severn Beach line|date=27 February 2006|accessdate=16 July 2012|work=[[BBC News]]|publisher=[[British Broadcasting Corporation|BBC]]}}</ref> The Wessex franchise was amalgamated with the Great Western franchise into the Greater Western franchise from 2006, and responsibility passed to First Great Western, a subsidiary company of [[FirstGroup]], rebranded in 2015 as Great Western Railway.<ref>{{cite web |url=http://www.theironroad.net/Operator/Train-Operating-Companies/Wessex-Trains/|title=Wessex Trains |work=The Iron Road: Railway Photography by Scott Borthwick|accessdate=29 September 2013}}</ref><ref>{{cite news|url=http://news.bbc.co.uk/1/hi/business/4523592.stm|title=FirstGroup wins rail franchises|date=13 December 2005|accessdate=27 April 2012|work=[[BBC News]]|publisher=[[British Broadcasting Corporation|BBC]]}}</ref><ref name="bids">{{cite news|url=http://www.bbc.co.uk/news/uk-england-13351368|title=First Great Western bids for longer rail franchise deal|work=[[BBC News]]|publisher=[[British Broadcasting Corporation|BBC]]|date=11 May 2011|accessdate=27 April 2012}}</ref><ref name="fgwgwr">{{cite news|url=http://railnews.co.uk/news/2015/09/21-the-great-western-railway-is.html|title=The Great Western Railway is back in business|date=21 September 2015|accessdate=21 September 2015|work=[[Railnews]]}}</ref> A minimum service requirement was written into the franchise agreement, ensuring an hourly service along the line.<ref name="difference"/> In 2007, the Council unanimously agreed to pay £450,000 per annum to fund extra services from May 2008 for three years, which resulted in a 60% increase in passenger numbers along the line, and a 110% increase at Clifton Down.<ref name="difference">{{cite news|url=http://www.thisisbristol.co.uk/FRIENDS-MAKING-RAIL-DIFFERENCE/story-11231595-detail/story.html |title=Friends of Suburban Bristol Railways making rail difference |publisher=[[Northcliffe Media]] |work=This is Bristol |date=25 September 2010 |accessdate=14 April 2012 |deadurl=yes |archiveurl=https://web.archive.org/web/20110913111203/http://www.thisisbristol.co.uk/FRIENDS-MAKING-RAIL-DIFFERENCE/story-11231595-detail/story.html |archivedate=13 September 2011 |df= }}</ref><ref name="picnic">{{cite news|url=http://www.thisisbristol.co.uk/Campaigners-picnic-marks-rail-launch/story-11273781-detail/story.html|title=Campaigners' picnic marks rail launch|publisher=[[Northcliffe Media]]|work=This is Bristol|date=17 July 2010|accessdate=14 April 2012}}</ref><ref>{{cite news|url=http://www.thisisbristol.co.uk/Campaigners-quick-railway-action/story-11297976-detail/story.html|title=Campaigners call for quick railway action|publisher=[[Northcliffe Media]]|work=This is Bristol|date=15 September 2010|accessdate=14 April 2012}}</ref> Sunday services to Severn Beach were restored in 2010.<ref>{{cite news|url=http://www.thisisbristol.co.uk/Sunday-service-puts-smiles-faces-rail-enthusiasts/story-11245243-detail/story.html|title=Sunday service puts smiles on faces of rail enthusiasts|date=24 May 2010|accessdate=16 July 2012|work=This is Bristol|publisher=[[Northcliffe Media]]}}</ref>
Passenger numbers at Clifton Down were further boosted by a marketing campaign by the [[Severnside Community Rail Partnership]] to attract more people, especially students, to use the station. The work won a Department for Transport Community Rail Marketing Award in 2007.<ref name="SCRP2008">{{cite web|url=http://www.severnside-rail.org.uk/progress%20reports/progress%20report%202008.pdf|title=Progress Report Winter 2008|publisher=[[Severnside Community Rail Partnership]]|year=2008|accessdate=28 June 2012}}</ref> The Severnside CRP also formed a support group for the station, and improved the provision of timetabling information through the use of simplified departure timetable posters.<ref name="SCRP2008"/> In 2009, they painted a large station sign on the road bridge over the line,<ref name="SCRP2009">{{cite web|url=http://www.severnside-rail.org.uk/progress%20reports/progress%20report%202009.pdf|title=Progress Report: January 2009|publisher=[[Severnside Community Rail Partnership]]|accessdate=28 June 2012|date=January 2009}}</ref> and in 2010 they collaborated with [[Redland Green School]] to decorate the bricked-up windows and doors of the station building with animal artwork to brighten up the station and promote Bristol Zoo.<ref name="mural2"/> The work won a Community Rail Award.<ref>{{cite news|url=http://www.thisisbristol.co.uk/Station-work-earns-award-rail-group/story-11286050-detail/story.html|title=Station work earns award for rail group|date=30 September 2010|accessdate=23 June 2012|work=This is Bristol|publisher=[[Northcliffe Media]]|deadurl=yes|archiveurl=https://archive.is/20130421115448/http://www.thisisbristol.co.uk/Station-work-earns-award-rail-group/story-11286050-detail/story.html|archivedate=21 April 2013|df=dmy-all}}</ref> Customer help points with next train information screens were installed during 2008/09, paid for by money from the Department for Transport's "Access for All" fund and local councils.<ref name="SCRP2009"/> Ticket machines were installed in early 2011,<ref name="successful">{{cite news|url=http://www.thisisbristol.co.uk/Newer-trains-seats-track-commuter-line/story-11235537-detail/story.html|title=First Great Western will add to service on successful Severn Bridge rail line|date=25 January 2011|accessdate=23 June 2012|work=This is Bristol|publisher=[[Northcliffe Media]]}}</ref> following complaints that passengers were unable to pay their fares.<ref>{{cite news|url=http://www.thisisbristol.co.uk/Bristol-rail-passengers-complain-pay-fares/story-11253716-detail/story.html|title=Bristol rail passengers complain ... they CANNOT pay their fares|work=This is Bristol|publisher=[[Northcliffe Media]]|date=29 January 2010|accessdate=26 June 2012|deadurl=yes|archiveurl=https://archive.is/20130505062837/http://www.thisisbristol.co.uk/Bristol-rail-passengers-complain-pay-fares/story-11253716-detail/story.html|archivedate=5 May 2013|df=dmy-all}}</ref> The station building was again renamed in 2016, and is now the Steam Bristol beer hall and [[rotisserie]].<ref name="steambristol">{{Cite web|url=http://steambristol.co.uk/contact-us|title=Contact Us: Steam Bristol|accessdate=9 November 2016|deadurl=yes|archiveurl=https://web.archive.org/web/20161110044113/http://steambristol.co.uk/contact-us|archivedate=10 November 2016|df=dmy-all}}</ref>
{{Historical Rail Start}}
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