Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees' self-rated task performance? The moderating role of employee resilience

doi:10.1016/j.ijhm.2021.102868

. 2021 Apr:94:102868.

doi: 10.1016/j.ijhm.2021.102868. Epub 2021 Jan 28.

Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees' self-rated task performance? The moderating role of employee resilience

Teresa Aguiar-Quintana^{1

2}, Thi Hong Hai Nguyen³, Yasmina Araujo-Cabrera², José M Sanabria-Díaz⁴

Affiliations

¹ Institute of Tourism and Sustainable Economic Development (Tides), Spain.
² Department of Business Administration and Tourism, University of Las Palmas de Gran Canaria (Canary Islands), Spain.
³ Department of Marketing, Events & Tourism, University of Greenwich, Maritime Greenwich Campus, Old Royal Naval College, London, United Kingdom.
⁴ Department of Public Law, University of Las Palmas de Gran Canaria (Canary Islands), Spain.

PMID: 34866743
PMCID: PMC8631805
DOI: 10.1016/j.ijhm.2021.102868

Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees' self-rated task performance? The moderating role of employee resilience

Teresa Aguiar-Quintana et al. Int J Hosp Manag. 2021 Apr.

. 2021 Apr:94:102868.

doi: 10.1016/j.ijhm.2021.102868. Epub 2021 Jan 28.

Authors

Teresa Aguiar-Quintana^{1

2}, Thi Hong Hai Nguyen³, Yasmina Araujo-Cabrera², José M Sanabria-Díaz⁴

Affiliations

¹ Institute of Tourism and Sustainable Economic Development (Tides), Spain.
² Department of Business Administration and Tourism, University of Las Palmas de Gran Canaria (Canary Islands), Spain.
³ Department of Marketing, Events & Tourism, University of Greenwich, Maritime Greenwich Campus, Old Royal Naval College, London, United Kingdom.
⁴ Department of Public Law, University of Las Palmas de Gran Canaria (Canary Islands), Spain.

PMID: 34866743
PMCID: PMC8631805
DOI: 10.1016/j.ijhm.2021.102868

Abstract

The COVID-19 health disaster has had a dramatic impact on the global hospitality industry, affecting millions of people. The aim of this study is to examine the impact of job insecurity on hotel employees' anxiety and depression, and whether these psychological strains could influence employees' self-rated task performance during the COVID-19 pandemic. We also examine the moderating role of hotel employees' resilience in this context. The hypotheses were examined by collecting data from 353 hotel employees currently working in the Canary Islands (Spain). The results highlight the significant effects of job insecurity on employees' anxiety and depression levels. However, hotel employees' task performance was not affected by their job insecurity or by their anxiety and depression. In addition, employees' resilience has a moderating effect as it reduces the negative influence of job insecurity on depression. Finally, the discussion section sets out various theoretical and practical implications of the findings.

Keywords: Anxiety; Depression; Job insecurity; Resilience; Task performance.

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Conflict of interest statement

The authors report no declarations of interest.

Figures

**Fig. 1**
The proposed structural model. * Self-rated task performance is referred to as Task Performance.

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[1] Advani J.Y., Garg A.K., Jagdale S., Kumar R. Antecedents and consequences of “burnout” in services personnel: a case of indian software professionals. South Asian J. Manage. 2005;12(3):21–34.

[2] Advani J.Y., Garg A.K., Jagdale S., Kumar R. Antecedents and consequences of “burnout” in services personnel: a case of indian software professionals. South Asian J. Manage. 2005;12(3):21–34.

[3] Aguiar-Quintana T., Araujo-Cabrera Y., Park S. The sequential relationships of hotel employees’ perceived justice, commitment, and organizational citizenship behavior in a high unemployment context. Tourism Manage. Perspect. 2020

[4] Aguiar-Quintana T., Araujo-Cabrera Y., Park S. The sequential relationships of hotel employees’ perceived justice, commitment, and organizational citizenship behavior in a high unemployment context. Tourism Manage. Perspect. 2020

[5] Anasori E., Bayighomog S.W., Tanova C. Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion. Serv. Ind. J. 2020;40(1–2):65–89.

[6] Anasori E., Bayighomog S.W., Tanova C. Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion. Serv. Ind. J. 2020;40(1–2):65–89.

[7] Andraszewicz S., Scheibehenne B., Rieskamp J., Grasman R.P.P.P., Verhagen A.J., Wagenmakers E.J. An introduction to Bayesian hypothesis testing for management research. J. Manage. 2015;41:521–543.

[8] Andraszewicz S., Scheibehenne B., Rieskamp J., Grasman R.P.P.P., Verhagen A.J., Wagenmakers E.J. An introduction to Bayesian hypothesis testing for management research. J. Manage. 2015;41:521–543.

[9] Ashford S.J., Lee C., Bobko P. Content, cause, and consequences of job insecurity: a theory-based measure and substantive test. Acad. Manag. J. 1989;32(4):803–829.

[10] Ashford S.J., Lee C., Bobko P. Content, cause, and consequences of job insecurity: a theory-based measure and substantive test. Acad. Manag. J. 1989;32(4):803–829.

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Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees' self-rated task performance? The moderating role of employee resilience

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Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees' self-rated task performance? The moderating role of employee resilience

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