Investigating employees' deviant work behavior in the hotel industry during COVID-19: Empirical evidence from an emerging country

doi:10.1016/j.tmp.2022.101042

. 2022 Oct:44:101042.

doi: 10.1016/j.tmp.2022.101042. Epub 2022 Oct 31.

Investigating employees' deviant work behavior in the hotel industry during COVID-19: Empirical evidence from an emerging country

Thac Dang-Van^{1

2}, Tan Vo-Thanh³, Muhammad Usman⁴, Ninh Nguyen^{5

6}

Affiliations

¹ School of International Business, Xiamen University Tan Kah Kee College, Fujian, China.
² Department of Business Administration, Dong Nai Technology University, Bien Hoa, Vietnam.
³ Department of Marketing, CEREGE (UR 13564), Excelia Business School, 102 rue de Coureilles, 17024 La Rochelle, France.
⁴ NUST Business School, National University of Sciences and Technology, Islamabad, Pakistan.
⁵ Asia Pacific College of Business and Law, Charles Darwin University, Darwin City, Australia.
⁶ Center of Science and Technology Research and Development, Thuongmai University, Hanoi, Vietnam.

PMID: 36339491
PMCID: PMC9618442
DOI: 10.1016/j.tmp.2022.101042

Investigating employees' deviant work behavior in the hotel industry during COVID-19: Empirical evidence from an emerging country

Thac Dang-Van et al. Tour Manag Perspect. 2022 Oct.

. 2022 Oct:44:101042.

doi: 10.1016/j.tmp.2022.101042. Epub 2022 Oct 31.

Authors

Thac Dang-Van^{1

2}, Tan Vo-Thanh³, Muhammad Usman⁴, Ninh Nguyen^{5

6}

Affiliations

¹ School of International Business, Xiamen University Tan Kah Kee College, Fujian, China.
² Department of Business Administration, Dong Nai Technology University, Bien Hoa, Vietnam.
³ Department of Marketing, CEREGE (UR 13564), Excelia Business School, 102 rue de Coureilles, 17024 La Rochelle, France.
⁴ NUST Business School, National University of Sciences and Technology, Islamabad, Pakistan.
⁵ Asia Pacific College of Business and Law, Charles Darwin University, Darwin City, Australia.
⁶ Center of Science and Technology Research and Development, Thuongmai University, Hanoi, Vietnam.

PMID: 36339491
PMCID: PMC9618442
DOI: 10.1016/j.tmp.2022.101042

Abstract

Employees in the hotel industry are among the most vulnerable groups that have been severely affected by the COVID-19 pandemic. Anchored on the general strain theory, transactional theory of stress and coping, and theory of justice, this study investigates the mechanism through which hotel employees' perceived job insecurity affects their deviant work behavior during the COVID-19 pandemic. A survey method was used to collect three-wave sample data from 988 hotel employees in popular tourist destinations in Vietnam. Multivariate data analysis reveals a positive relationship between perceived job insecurity and deviant work behavior, and this relationship is mediated by psychological distress. Furthermore, abusive supervision positively moderates the association between psychological distress-deviant work behavior and the indirect influence of perceived job insecurity on deviant work behavior through psychological distress. These findings are useful for hotel managers seeking to manage and develop employees in a global health crisis such as COVID-19.

Keywords: Abusive supervision; COVID-19 pandemic; Deviant work behavior; Perceived job insecurity; Psychological distress.

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Conflict of interest statement

None.

Figures

**Fig. 2**
Results of hypothesis testing.

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Cited by

The Relationship Between Fear of COVID-19 and Psychological Distress in Tour Guides: The Mediating Role of Job Insecurity and the Moderating Role of Psychological Resilience.
Jiang Y, Huang L, Guo Y, Yang Q, Li H, Zhou H, Wu K. Jiang Y, et al. Psychol Res Behav Manag. 2023 Aug 8;16:3107-3119. doi: 10.2147/PRBM.S417296. eCollection 2023. Psychol Res Behav Manag. 2023. PMID: 37576449 Free PMC article.

References

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[1] Abdalla M.J., Said H., Ali L., Ali F., Chen X. COVID-19 and unpaid leave: Impacts of psychological contract breach on organizational distrust and turnover intention: Mediating role of emotional exhaustion. Tourism Management Perspectives. 2021;39 doi: 10.1016/j.tmp.2021.100854. - DOI - PMC - PubMed

[2] Abdalla M.J., Said H., Ali L., Ali F., Chen X. COVID-19 and unpaid leave: Impacts of psychological contract breach on organizational distrust and turnover intention: Mediating role of emotional exhaustion. Tourism Management Perspectives. 2021;39 doi: 10.1016/j.tmp.2021.100854. - DOI - PMC - PubMed

[3] Agnew R. Foundation for a general strain theory of crime and delinquency. Criminology. 1992;30(1):47–88. doi: 10.1111/j.1745-9125.1992.tb01093.x. - DOI

[4] Agnew R. Foundation for a general strain theory of crime and delinquency. Criminology. 1992;30(1):47–88. doi: 10.1111/j.1745-9125.1992.tb01093.x. - DOI

[5] Aguiar-Quintana T., Nguyen T.H.H., Araujo-Cabrera Y., Sanabria-Díaz J.M. Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience. International Journal of Hospitality Management. 2021;94 doi: 10.1016/j.ijhm.2021.102868. - DOI - PMC - PubMed

[6] Aguiar-Quintana T., Nguyen T.H.H., Araujo-Cabrera Y., Sanabria-Díaz J.M. Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience. International Journal of Hospitality Management. 2021;94 doi: 10.1016/j.ijhm.2021.102868. - DOI - PMC - PubMed

[7] Alonso A.D., Kok S.K., Bressan A., O’Shea M., Sakellarios N., Koresis A.…Santoni L.J. COVID-19, aftermath, impacts, and hospitality firms: An international perspective. International Journal of Hospitality Management. 2020;91 doi: 10.1016/j.ijhm.2020.102654. - DOI - PMC - PubMed

[8] Alonso A.D., Kok S.K., Bressan A., O’Shea M., Sakellarios N., Koresis A.…Santoni L.J. COVID-19, aftermath, impacts, and hospitality firms: An international perspective. International Journal of Hospitality Management. 2020;91 doi: 10.1016/j.ijhm.2020.102654. - DOI - PMC - PubMed

[9] Altintas V., Turanligil F. Hotel employees’ perceptions of stress factors. International Journal of Applied Engineering Research. 2018;13(2):1432–1441.

[10] Altintas V., Turanligil F. Hotel employees’ perceptions of stress factors. International Journal of Applied Engineering Research. 2018;13(2):1432–1441.

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Investigating employees' deviant work behavior in the hotel industry during COVID-19: Empirical evidence from an emerging country

Affiliations

Investigating employees' deviant work behavior in the hotel industry during COVID-19: Empirical evidence from an emerging country

Authors

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Abstract

Conflict of interest statement

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Abstract

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