BotPenguin

Pros: I think it is about the openness and very supportive approach. No one pushed for any ready-made solutions. It was more a joint discussion and agreeing together the best approach to proceed.

Cons: There was no problem using their services. BotPenguin are the real deal

Overall: BotPenguin was recommended for Bot and AI Solutions. We have an internal solution ready, however midway through the process, we lost our expert. Their assistance was invaluable in streamlining the solution to meet our specific requirements and ensuring that it was delivered smoothly to testing and production. They were really helpful in gaining understanding about chatbot solutions in this field as well.
Their candor and incredibly encouraging demeanor have really impressed me. Nobody advocated for pre-made fixes. It was more of a group conversation where everyone agreed on the best course of action.

Pros: The company is highly regarded for its exemplary practices in communication, showcasing a commendable commitment to fostering positive interactions. One notable aspect that contributes to this positive perception is the seamless accessibility for connection at any time. This level of availability not only underscores their dedication to effective communication but also elevates the overall experience, solidifying their reputation as a standout company in this regard.

Cons: The backend they provided was only an Excel sheet. We have spoken with them and they told us they would create a different and very easy admin for us at the end of this month. This may help us. The current admin panel is easier than before but it’s only a spreadsheet.

Overall: BotPenguins has consistently demonstrated a commendable level of proficiency in their endeavors. The collaborative efforts of their team have resulted in a well-executed chatbot project, and their ongoing commitment to improvement is a positive indicator for the future. Clients can anticipate engaging with a highly coordinated and efficient team that not only communicates effectively but also ensures the successful completion of tasks.

Pros: BotPenguin stands out as an exceptional client chat platform, fostering seamless communication between businesses and their clients. This versatile application is accessible across multiple platforms, ensuring a wide-reaching and inclusive user experience. Not only does it enhance existing relationships, but it also plays a pivotal role in cultivating new customer connections. With its cross-platform availability, BotPenguin emerges as a powerful tool for businesses aiming to expand their reach and establish meaningful interactions with both existing and prospective clients. Elevate your customer engagement with BotPenguin – where communication meets innovation.

Cons: The software BotPenguin is worthwhile. Never experienced any issues utilizing its functions.

Overall: BotPenguin stands as an exceptional chat platform, seamlessly connecting companies with their website visitors. This innovative tool serves as a vital bridge between clients and businesses, providing a unique avenue to showcase brand values and demonstrate our capabilities. With BotPenguin, we not only engage with visitors but also establish a meaningful connection, presenting an opportunity to highlight the distinctive aspects of our brand and leave a lasting impression on potential clients. Elevate your communication strategy with BotPenguin and witness the transformation of visitor interactions into valuable connections.

Pros: BotPenguin simplifies communication with your website visitors effortlessly. It allows you to configure alerts, triggering conversations when visitors take specific actions. Additionally, its integration with Zoho CRM facilitates the seamless conversion of visitors into potential sales leads.

Cons: Between when a person pings a conversation and when the mobile app really rings on your phone, there is a significant wait.

Overall: The setup and deployment process were incredibly smooth, proving to be user-friendly. Since the initial implementation, it has operated seamlessly, without a hint of downtime or issues. Our experience with it has been nothing short of wonderful, and we wholeheartedly recommend it to others seeking a reliable solution.

Pros: BotPenguin is a versatile solution for website visitor engagement. It offers both bot-based and live agent-based chat options. Some of the special capabilities that BotPenguin offers enable us to keep one step ahead of our rivals. The features include:
- Bot for after-hours chat
- Supports chat with actual agents
- Tracking a visitor's path across a website
- Recognizing new and returning consumers

Cons: BotPenguin is a highly useful tool for facilitating positive user engagement and gaining deeper information about visitor behavior.

Overall: With its powerful built-in features, BotPenguin offers an exceptional solution for visitor engagement and lead conversion. It offers a chat function, an analytics area, and in-depth customer journey information. All things considered, it's a strong toolkit that really aids in converting prospective leads and making the best possible pitch based on the information gleaned from BotPenguin. It allows us to pitch a location-based offer to visitors by sharing their geolocation. Its option to examine the visitor path aids in our evaluation of the effectiveness of various landing pages and subsections.

Pros: The professionals at BotPenguin have extensive backgrounds in data science and analytics and a thorough comprehension of the commercial difficulties we confront. Transparency and ethics are given top priority in BotPenguin's data procedures.

Cons: Even if any business may do better, I think BotPenguin demonstrated a great dedication to providing us with high-quality solutions.

Overall: The customer is satisfied with BotPenguin. The team's adaptability and responsiveness, together with their extensive expertise in data science and analytics, have proven crucial in guaranteeing that the customer is using data in an ethical manner. They can provide high-quality work because they comprehend the business issues faced by the customer.

Pros: Although BotPenguin is excellent at meeting our goals, working with us as a critical infrastructure provider is challenging due to our numerous regulations, which make handling data challenging because it must be safeguarded.

Cons: I love their work. Nothing about them could be better, in my opinion.

Overall: Thanks to BotPenguin's work, the client has identified independent predictors for patient outcomes. BotPenguin leads an adaptive and communicative process, using WebEx meetings and phone calls as their main tools. The client also praised the team's flexibility, which has been key to success.

Pros: Typically, I have conversations with the project manager overseeing the development team that creates our product. I always felt that I was updated about the development on a daily basis because of the great communication. There was always the option to speak with specific developers about technical specifics because they were all competent in English. Because agile chatbot development principles were followed, the entire development process went well.

Cons: I am very impressed. I don’t have any negative feedback.

Overall: They developed the admin panel's and the booking process.

Even though the project is over, we still want to integrate a few additional ideas, so we'll probably collaborate with them once again.

Pros: The group is full of skill, and by adding smart members, they constantly expand their area of competence. We were surprised by the remarkable skills of the fresher employees.

Cons: We continue to work on our business partnership. Regression testing is one of the robust testing processes offered by BotPenguin. The group guarantees quality development and delivery in addition to long-term success.

Overall: A comprehensive system for managing transportation has been created by BotPenguin. Orders can be placed by customer care agents via dispatch, which uses the system to allocate cars for cargo collection and delivery. Drivers can utilize a mobile version of the system and internal staff can access it over the web. The latter is able to process tickets, invoice, and confirm and deliver paperwork. The system is also used by our accounting staff for order closure, money collection from customers, and invoicing.

Pros: They have done a nice job in building native integrations for their chatbot and in my case it was HubSpot. So it way really nice to skip all the fuss and in sync my CRM data with the chatbot.

Cons: Not much but i think they can include more agent seats in their paid plan.

Overall: It has allowed us to capture and send the lead data right in our CRM. Plus we can use the CRM data to make customer profile and send _target messages accordingly on platform like WhatsApp.

Pros: They are an ideal fit for our requirements. We possess a comprehensive understanding of our market and user base, enabling us to effectively collaborate with DevCon to support them in achieving their programming and software objectives.

Cons: For little projects, they work perfectly. Larger, experimental projects are by nature challenging to estimate overall timescales because of process limitations and issues. BotPenguin is quite versatile and does not have any significant limits. They should expand their staff to be able to hold more intelligent discussions with their clients if they wish to succeed in the West.

Overall: BotPenguin excel at listening attentively and putting in diligent effort. They show respect and treat our concerns seriously, fostering a positive collaboration with frequent communication.

Pros: Working with BotPenguin has been a revelation in terms of intent recognition accuracy. The system showcases an impressive ability to discern user intentions with remarkable precision, leading to more effective and satisfying interactions.

Cons: While the integration process is generally straightforward, there is a slight learning curve, especially for users unfamiliar with intent recognition systems. However, this is a minor hiccup considering the long-term benefits.

Overall: Our overall experience has been overwhelmingly positive, contributing to enhanced user satisfaction and operational efficiency.

Pros: The solution was designed with future growth in mind, showcasing a forward-thinking approach. They were excellent

Cons: While overall satisfaction was high, there were instances where communication about updates or changes could have been more proactive

Overall: They adhered to the agreed-upon timeline, delivering key components promptly. Communication was seamless, with a dedicated project manager who was responsive to our needs. Any issues that arose were addressed promptly, showcasing their commitment to client satisfaction.

Pros: They setup a website with AI that resonate with our chatbot service request. They really did a great job with their tools.

Cons: We haven't experience any setback while using BotPenguin tools.

Overall: They setup our chatbot website with AI and we love it. They really did a great job with their tools.

Pros: BotPenguin stands out for its user-friendly design, making the creation of chatbots an intuitive and enjoyable process due to its easily navigable interface.

Cons: Some advanced features are confined to higher-tier subscription plans. Users on basic plans might find themselves without access to certain functionalities, although the fundamental features remain robust.

Overall: The experience with BotPenguin has been overwhelmingly positive. Its intuitive design, extensive customization possibilities, robust analytics, responsive customer support, and seamless integrations make it a standout choice for chatbot development.

Pros: The customer support from BotPenguin is top-notch. Whenever I had questions or needed assistance, their support team was prompt, knowledgeable, and genuinely eager to help. This level of support has made my experience with BotPenguin even more positive.

Cons: None. However, the comprehensive documentation and responsive support team help mitigate this challenge.

Overall: Despite a minor learning curve and some advanced features being limited to higher-tier plans, the overall value and performance of BotPenguin make it a highly recommended tool for streamlining and enhancing customer interactions.

Pros: This is a great and exceptional software to use and partner with. They deliver their service within the deadlines.

Cons: I with my team entirely have not experience any setback.

Overall: This is a great and exceptional software to use and partner with. They deliver their service within the deadlines.

Pros: BotPenguin delivered software on schedules, the quality of their work and code was unusually high. Their project manager oversaw the coordination of deliveries, quality engineering and testing, as well as delivery very effectively. When I had outliers that were usually "surprises", often BotPenguin would adapt and incorporate in delivery but was always truthful in pushing back if they could not make a desired ask. I pushed them hard, and they responded with incredible work ethic, quality, and delivery.

Cons: I should have funded a Configuration Management engineer to help the team.

Overall: A pricing and quoting engine that incorporated location standardization and automatic product mediation and mapping between various vendors. An intelligent rules based engine using natural language to process and refine result sets API's to support all functions via real time processing access to pricing, quoting, network, and location data. Support and continuous evolution of services in partnership with the CTO

Pros: Accuracy and customer support, The conversational flow was natural and the response times were quick. I especially appreciated the helpful and informative responses.

Cons: I had the opportunity to test drive your chatbot and I was impressed by the overall user experience.

Overall: I recently had the chance to interact with your chatbot and I was thoroughly impressed. The intuitive design and speedy responses made for a fantastic user experience. I also appreciated the level of detail in the responses, which added a personal touch to the conversation.

Pros: B2B customer service and product feature available. Price for money. Very rich with bots offerings.

Cons: I like everything and can't fault anything really. Just the UI can be improved I think.

Overall: We are using BotPenguin for our facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product.

Also, we have provided much feedback and they changed so many things to better our product and services. We have also used other services like ChatFuel but this best we found to hand.