RETURN POLICY

BIRKENSTOCK.COM/US RETURNS

HOLIDAY RETURN POLICY

Our return window has been extended for the holidays. Orders placed from 11/1/24-12/31/24 will be eligible for return through 1/31/25.

RETURN POLICY

Items may be returned in original purchase condition and packaging within 30 days of delivery.

Products purchased on www.birkenstock.com/us must be returned online at www.birkenstock.com/us/returns. They cannot be returned to a Birkenstock store or authorized retailer.

If you would like to return an item, please go to www.birkenstock.com/us/returns and follow the instructions.

If you would like to exchange an item, please call customer service at 844-505-4055 or email: info@support.birkenstockusa.com and they will be glad to help you.

Skin care items may be returned at no charge within 30 days of delivery.

After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

 

BIRKENSTOCK STORE RETURNS

• Products purchased at a Birkenstock store must be returned to the store. Please contact the store directly:

BIRKENSTOCK SOHO
120 Spring St
(Between Greene & Mercer)
New York, NY 10012
Phone: 646.850.6940
Email: soho@birkenstockusa.com

BIRKENSTOCK BROOKLYN
70 N 6th St.
Brooklyn, NY 11249
Phone: 929.276.3925
Email: brooklyn@birkenstockusa.com

BIRKENSTOCK VENICE
1208 Abbot Kinney Blvd
Venice, CA 90291
Phone: 310.310.8448
Email: VeniceBeach@birkenstockusa.com

BIRKENSTOCK MARIN
1019 Larkspur Landing Circle Unit 6C
Larkspur, CA 94939
Phone: 415.925.1134
Email: MarinCountryMart@birkenstockusa.com

BIRKENSTOCK MIAMI
111 NE 40th Street
Miami, FL 33137
Phone: 305.990.1014
Email: miami@birkenstockusa.com

BIRKENSTOCK BOSTON
205 Newbury Street
Boston, MA 02116
Phone: 857.365.2485
Email: boston@birkenstockusa.com

 

AUTHORIZED RETAILER RETURNS

• Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at www.birkenstock.com/us or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.