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Successful service operations management.…
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Successful service operations management. 2nd edition (edition 2006)

by Richard Metters

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Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system.
Member:ameerali
Title:Successful service operations management. 2nd edition
Authors:Richard Metters
Info:Thomson South Western 2006
Collections:Your library
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Work Information

Successful Service Operations Management (with Microsoft Project 2003, 120 Day Version, CD-ROM, and InfoTrac) by Richard D. Metters

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Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system.

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