The influence of customer participation and convenience on customer satisfaction: a multiple mediation
- Alan Andrew de SouzaC. DamacenaClécio Falcão AraújoBianca Pinto CarvalhoNathália Gris Seibt
- 30 June 2023
Business, Economics
Purpose -The purpose of this paper is to present a model that connects predictors of customer satisfaction considering Service Domain-Logic assumption and convenience and quality of service as…