Voluntary Environmental Disclosure Quality and Firm Value: Further Evidence
- Marlene A. PlumleeDarrell BrownRachel M. HayesR. Marshall
- 1 July 2015
Environmental Science, Business
Impulse Buying and Variety Seeking: A Trait-Correlates Perspective
- Piyush SharmaB. SivakumaranR. Marshall
- 1 March 2010
Psychology, Business
The transaction cost advantage of guanxi-based business practices
- Stephen S. StandifirdR. Marshall
- 1 March 2000
Economics, Business
Exploring Customer Loyalty Following Service Recovery
- Tom DeWittD. NguyenR. Marshall
- 1 February 2008
Business, Psychology
Existing research shows that loyalty is a function of customer perceptions of trust following service recovery. The authors propose a cognitive appraisal model that portrays trust and emotions as key…
How do Small and Medium Enterprises Go “Green”? A Study of Environmental Management Programs in the U.S. Wine Industry
- M. CordanoR. MarshallMurray Silverman
- 1 March 2010
Environmental Science, Business
In industries populated by small and medium enterprises, managers’ good intentions frequently incur barriers to superior environmental performance (Tilley, Bus Strategy Environ 8:238–248, 1999).…
Exploring Customer Loyalty Following Service Recovery: The Mediating Effects of Trust and Emotions
- Tom DeWittD. NguyenR. Marshall
- 3 December 2009
Business, Psychology
Existing research shows that loyalty is a function of customer perceptions of trust following service recovery. The authors propose a cognitive appraisal model that portrays trust and emotions as key…
Critical Tests of Multiple Theories of Cultures’ Consequences
- S. HsuA. WoodsideR. Marshall
- 11 February 2013
Business, Sociology
The study provides critical tests of the usefulness of four alternative theories, proposed by Hofstede, Inglehart, Schwartz, and Steenkamp, of national cultures’ influences for explaining consumers’…
Relationship Glue: Customers and Marketers Co-Creating a Purchase Experience
- Edwin RajahR. MarshallInwoo Nam
- 2008
Business
Co-creation occurs when a customer works together with a marketer to create a consumption experience that adds value to the purchase process. Although authors have proposed this idea before, this…
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