Knowledge-based resources in explaining service recovery performance: a multilevel investigation
- Samiha Mjahed HammamiNizar SouidenKhaled Bennour
- 29 September 2020
Business
ABSTRACT This paper investigates the role of customer orientation (CO), technology orientation (TO), and internal orientation (IO) in explaining firms’ service recovery performances. Multilevel…
A holistic approach to understanding the acceptance of a community-based renewable energy project: A pathway to sustainability for Tunisia' s rural region
- Samiha Mjahed HammamiSahar ChtourouHeyam Al Moosa
- 6 August 2018
Environmental Science, Sociology
While there is an increased need to streamline the deployment of sustainable energy projects and high public advocacy for their implementation, projects of this type are often met with public…
Is customer participation always good in service recovery? The moderating role of customers' positive psychological capital
- Meteb Naif AlotaibiW. ChaoualiSamiha Mjahed HammamiK. SchoeferNarjess AlouiMahmoud Abdulhamid Saleh
- 27 January 2023
Business, Psychology
PurposeSo far, whether customers' involvement strengthens or weakens the process of service recovery has remained unclear. Filling this gap, this study aims to investigate the effect of customers'…
Place Attachment in Land Use Changes: A Phenomenological Investigation in Residents’ Lived Experiences with a Renewable Energy Project Deployment
- Samiha Mjahed HammamiHeyam Abdulrahman Al Moosa
- 8 August 2021
Environmental Science, Sociology
Despite growing interest in issues of place attachment and land use changes, scholars of renewable energy have tended to overlook the ways that people–place relations affect local…
Using humanness and design aesthetics to choose the “best” type of trust: a study of mobile banking in France
- Heyam Abdulrahman Al MoosaMohamed MousaW. ChaoualiSamiha Mjahed HammamiH. McKnightN. Danks
- 15 December 2021
Business, Computer Science
The study determined the choice of system trust for mobile banking through a priori humanness measures and validated this choice by measuring both system trust and interpersonal trust, which has not been done before.