Are cynical customers satisfied differently? Role of negative inferred motive and customer participation in service recovery

@article{Balaji2018AreCC,
  title={Are cynical customers satisfied differently? Role of negative inferred motive and customer participation in service recovery},
  author={M. S. Balaji and Subhash Jha and Aditi Sengupta and Balaji Krishnan},
  journal={Journal of Business Research},
  year={2018},
  volume={86},
  pages={109-118},
  url={https://api.semanticscholar.org/CorpusID:158559518}
}
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51 References

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